Job Description

  • Experience 02 to 07 Years
    Please share the resume to
    "Play a key role in a 5 person Support Team, lots of room for growth & advancement
    Perform customer due diligence process for new Account and Reward Approvals
    Answer and resolve customer questions and issues in a prompt and courteous manner and offering thoughtful solutions
    Proactively identify risk in customer escalation and resolve with proper solutions
    Escalate advanced technical problems or product issues to the product team and management, and manage communication until resolution
    Collaborate and innovate with executives and team to create efficient processes and messaging in helping build the Support Team
    Implement best-in-class customer support practices with customers to provide quality and excellent customer experience
    Achieve performance metrics and goals set by management"

Job Skills

  • "Bachelor’s degree
    2-5 years of Customer Support experience, preferably in B2B SaaS customer support
    Excellent writing communication skills – writing samples required
    Track record of high achievement - tell us what you've done that makes you a winner!
    Integrity, energy, and genuine desire to understand and solve customer pain points
    Critical thinking and problem-solving skills
    Experience with tools like Zendesk, Ticketing System a plus
    Previous support experience in digital rewards, gifting, research, marketing or survey tools is a plus
    .Love learning new things and teaching others about them
    Commitment to excellence