Job Description

  • Experience 0 to 01 Year
    Bachelor's Degree

    For further details :

    retailcloud platform consists of omnichannel apps, API's , payments & analytics applications for business owners. We help small, mid & Large businesses and make retail simple

    As a Technical support you will be part of customer success teams who constantly strives to make the retailers life simple. You will have the opportunity to work with modern tools and technologies and an excellent learning environment.

Job Skills

  • "Work with a support team to evaluate the complex customer problem, identify root causes and derive resolutions.

    Provide Client support and technical issue resolution via support portal, email and and other electronic mediums

    Troubleshoot system and diagnosing software faults

    Provide product support, including procedures and documentation

    Respond with in agreed timelimits to customer queries

    Testing and evaluating new technologies

    Able to work independently and efficiently meet deadlines

    Must be able to mutlitask, should be able to work with departments and teams.

    Should be able to deal with Databases

    Preferably looking for candidates who are willing to work for Night Shift(US time ).