Job Description

  • Experience 3 to 8 years
    • Integrity, energy, and genuine desire to understand and solve customer problems
    • Minimum 3 years of experience in a customer support role for a business software product or like
    • Be a self-starter with exceptional organizational skills
    • Ability to quickly develop basic skills in SurveyMonkey, Qualtrics, Marketo and HubSpot
    • Excellent English writing skills. Must be detail oriented with great spelling, grammar, and communications skills -- writing samples required
    • Excellent spoken English.
    • Three year or Four-year college degree
    • Previous support experience in gifting, research, marketing or surveys tools a plus.
    • Must be a team player and want to work as part of a team and be Tech Savvy
    Please share the resume to afseena.valapil@rybbon.net
    Contact number 9645286287

Job Skills

  • • Handle and carefully respond to all customer inquiries including professional management via email and phone during normal business hours (9 to 6 pm Eastern Time/ 06:30 pm to 03:30 am Indian Time)
    • Answer customer questions and help customers make the best use of Rybbon’s capabilities.
    • Perform customer verification process.
    • Resolves customer issues in a prompt and courteous manner and offering thoughtful solutions
    • Escalate advanced technical problems or product issues to the product team and management.
    • Contribute to build a knowledge base of common issues and solutions